TYPES OF INFORMATION WE COLLECT AND WHEN
There are activities on our website where the collection of Personally Identifiable Information (PII) is necessary. Anything needed to shop at DiabolikDVD.com is provided by you to us to use for the purpose of fulfilling your order and enhancing your shopping experience with us. This information also includes the voluntary action of signing up for a newsletter, creating an account, entering a contest/giveaway, survey or contacting us for customer service. We do not share or sell this information except as needed to conduct business.
Personal data we collect includes:
Name, Email, Telephone/Cell number and Shipping, Billing address
We do not collect:
Payment information (which is processed through PayPal and Amazon Pay) and passwords (your PayPal and Amazon passwords are NEVER visible to us and your Diabolik account passwords are encrypted and not visible to us). We do not store any payment information on our servers.
Additionally, when you make an order on our website, we can access your IP address and anonymized Google Analytics which assists us in helping making shopping at Diabolik as best as possible. This IP address is never sold or shared with anyone other than for these purposes
Our site policy explicitly states we only deal with persons aged 18 or older, we; therefore, never knowingly collect data from a minor or person under the age of 18. All persons presenting information to us should be over the age of 18 or are in violation of our store policies.
MANAGEMENT OF YOUR PERSONAL DATA
Retention of your personal data:
Personal data is retained securely and indefinitely, and you may request that we delete your data at any time. Personal data refers to all items mentioned above as well as order history.
Managing your personal data:
You have the right to request access to your personal data, correction of your personal data if it is incomplete or inaccurate, or deletion or restriction of your personal data, at any time by contacting us at questions (at) diabolikdvd.com (insert @ instead of at).
You can remove your email from our MailChimp mailing list at any point by unsubscribing at the bottom of any email. This list is voluntary and your subscription in no way affects your orders or information with our site. Furthermore, we never share or sell the information from mailchimp with any 3rd party
USING COOKIES AND TRACKING PIXELS
Diabolik collects information – which may include personal data – from your browser when you visit our website using cookies and tracking pixels for the purpose of navigating and ordering through our shop.
WHO WE SHARE YOUR INFORMATION WITH
We use third-party companies to help us complete your order, facilitate fulfillment, and advertise and/or market our products. These third-party companies include:
Woocommerce: The backbone of our shopping cart
Mailchimp: Our email marketing partner. Your participation with them is voluntary and subject to your approval. You can always remove yourself with no involvement from us.
USPS, Fedex, UPS, DHL: Our Shipping Partners
Stamps.com – Authorized USPS postal provider used to print labels for packages sent USPS.
Paypal: Used to collect payment from you. All transactions with these businesses are conducted on their servers.
Facebook, Google, Instagram, and Twitter: We use all of these social media platforms to conduct business and advertising.
HOW TO CONTACT US
If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us by email at questions (at) diabolikdvd.com (insert @ instead of at) or by mail at:
PO Box 313
Mickleton NJ 08056